Order Processing

Orders are usually processed within 3–5 business days, excluding weekends and public holidays. Processing time may be longer during peak periods.

Shipping Time

Estimated delivery time is 7–15 business days, depending on your location and the local courier service. Delays may occur due to customs, weather, or other external factors.

Shipping Confirmation & Tracking

Once your order is shipped, a confirmation email with tracking details will be sent within 48 hours. Tracking updates may take time to appear.

Shipping Fees

Shipping charges are calculated at checkout based on destination and order details.

Incorrect Address

Please ensure your shipping address is accurate. KIXORAA is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delivered Packages

We are not liable for packages marked as “Delivered” by the courier. Please contact the shipping provider directly in such cases.

Customs and Taxes

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

Shipping Policy